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Service design : from insight to implementation /

Polaine, Andrew

Service design : from insight to implementation / Andrew Polaine, Lavrans Lovlie, and Ben Reason. - 202 pages : illustrations, 22 cm

Includes index. "Foreword by John Thackara"--Cover.

ISBN: 9781933820330

Subjects--Topical Terms:
Customer services--Management
Customer services--Quality control

LC Class. No.: HF5415.5 / .P65 2013

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