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Service management :

Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - xviii, 541 pages : illustrations, maps ; 27 cm.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

ISBN: 978007128927

Subjects--Topical Terms:
Service industries--Management

LC Class. No.: HD9980.5 / .F549 2011

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