Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
Desatnick, Robert L.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert I. Desatnick. - First edition. - xvi, 163 pages ; 24 cm - The Jossey-Bass management series. .
Includes index.
1555420273 (alk. paper)
86021399
Customer services
Customer relations
HF5415.5 / .D47 1987
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert I. Desatnick. - First edition. - xvi, 163 pages ; 24 cm - The Jossey-Bass management series. .
Includes index.
1555420273 (alk. paper)
86021399
Customer services
Customer relations
HF5415.5 / .D47 1987
