Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd edition. - xx, 646 s. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
0071181156
2003043003
Service industries--Management
Hizmet endüstrisi--Yönetim
HD9980.5 / .F549 2001
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd edition. - xx, 646 s. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
0071181156
2003043003
Service industries--Management
Hizmet endüstrisi--Yönetim
HD9980.5 / .F549 2001
