Service management and marketing : (Record no. 63765)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00970 a2200289 4500 |
| 001 - CONTROL NUMBER | |
| control field | 63765 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | TR-AnTOB |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200601143415.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070926s1990 mau 00110 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 002946398X |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | İngilizce |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .G776 1990 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HD9980.5 .G776 1990 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Grönroos, Christian, |
| Dates associated with a name | 1947- |
| 9 (RLIN) | 36486 |
| 245 #0 - TITLE STATEMENT | |
| Title | Service management and marketing : |
| Remainder of title | managing the moments of truth in service competition / |
| Statement of responsibility, etc. | Christian Grönroos. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Lexington, Mass. : |
| Name of producer, publisher, distributor, manufacturer | Lexington Books, |
| Date of production, publication, distribution, manufacture, or copyright notice | c1990. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 298 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 490 0# - SERIES STATEMENT | |
| Series statement | Issues in organization and management series. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Marketing |
| 9 (RLIN) | 36487 |
| Topical term or geographic name entry element | Hizmet endüstrisi |
| General subdivision | Pazarlama |
| Source of heading or term | etuturkob |
| 9 (RLIN) | 36488 |
| Topical term or geographic name entry element | Müşteri hizmetleri |
| 9 (RLIN) | 25386 |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 766 |
| 901 ## - LOCAL DATA ELEMENT A, LDA (RLIN) | |
| a | 0021122 |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | bs |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Materials specified (bound volume or other part) | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Serial Enumeration / chronology | Inventory number | Total Checkouts | Total Holds | Full call number | Barcode | Copy number | Date shelved | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| C.1 | Ödünç Verilebilir / Available | Genel Koleksiyon | Merkez Kütüphane | Merkez Kütüphane | Genel Koleksiyon / Main Collection | 26/12/2007 | Bağış / Donation | 1 | END/İŞL | HD9980.5 .G776 1990 | 0021122 | 1 | 21/04/2010 | Book |
