ISO 9001:2000 : a workbook for service organizations.

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Language: İngilizce Publisher: Geneva : ITC, 2005Description: xi, 116 p. : ill. ; 30 cmISBN:

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"This workbook was written by Dorothy Riddle"--Acknowledgements.

At head of title: International Trade Centre UNCTAD/WTO.

"United Nations sales no. E.04.III.T.8"--T.p. verso.

"ITC/P170.E/PMD/TSS/05-XII"--T.p. verso.

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