Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Language: İngilizce Publisher: Boston, Mass. : McGraw-Hill/Irwin, [2011]Copyright date: ©2011Description: xviii, 541 pages : illustrations, maps ; 27 cmContent type:- text
- unmediated
- volume
- 978007128927
- HD9980.5 .F549 2011
| Item type | Current library | Home library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | |
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2011 (Browse shelf(Opens below)) | 1 | 1 | Available | 0050488 |
Browsing Merkez Kütüphane shelves, Shelving location: Genel Koleksiyon / Main Collection, Collection: Genel Koleksiyon Close shelf browser (Hides shelf browser)
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| HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2011 Service management : | HD9980.5 .F55 1982 Service operations management / | HD9980.5 .G38 1994 GATS : Hizmet ticareti genel anlaşması / | HD9980.5 .G776 1990 Service management and marketing : managing the moments of truth in service competition / |
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
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