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Service management : operations, strategy, information technology / James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi.

By: Fitzsimmons, James A.
Contributor(s): Bordoloi, Sanjeev | Fitzsimmons, Mona J.
New York : McGraw Hill, c2014 , ©2014Edition: Eighth edition (international edition).Description: XVIII, 524 pages ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781259010651.Subject(s): Servis yönetimi | Service management
Contents:
Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management.
List(s) this item appears in: Ayrılmış ders kitapları
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Item type Current location Collection Call number Vol info Copy number Status Date due Barcode Course reserves
Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 1 Available 0051679

Servis Sistemleri Tasarım ve Planlama

Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 2 Available 0051680

Servis Sistemleri Tasarım ve Planlama

Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 3 Available 0051681

Servis Sistemleri Tasarım ve Planlama

Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 4 Available 0051684

Servis Sistemleri Tasarım ve Planlama

Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 5 Available 0051685

Servis Sistemleri Tasarım ve Planlama

Reserve Reserve Merkez Kütüphane
Ayrılmış Ders Kitapları / Course Reserves
Ayrılmış ders kitapları RES HD9980.5 .F549 2014 (Browse shelf) 1 6 Available 0051686

Servis Sistemleri Tasarım ve Planlama


Includes bibliographical references and index.

Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management.

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