Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J
Language: İngilizce Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2008Description: xx, 537 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN: 9780071263467Subject(s): Service industries -- ManagementLOC classification: HD9980.5 | .F549 2008
| Item type | Current location | Home library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode |
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Book
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 1 | Available | 0022488 | |
Compact disc
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 1 | Available | CD00789 | |
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Compact disc
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 1 | Available | CD00790 | |
|
Book
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 2 | Available | 0022489 | |
|
Book
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 3 | Available | 0029541 | |
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Book
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Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2008 (Browse shelf) | 1 | 4 | Available | 0029542 |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
ORDER 2004
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