Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Language: İngilizce Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2001Edition: 3rd editionDescription: xx, 646 s. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN:- 0071181156
- HD9980.5 .F549 2001
| Item type | Current library | Home library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
Book
|
Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2001 (Browse shelf(Opens below)) | 1 | 1 | Available | 0032395 | ||
Compact disc
|
Merkez Kütüphane Genel Koleksiyon / Main Collection | Merkez Kütüphane | Genel Koleksiyon | HD9980.5 .F549 2001 (Browse shelf(Opens below)) | 1 | 1 | Available | CD01191 |
Browsing Merkez Kütüphane shelves, Shelving location: Genel Koleksiyon / Main Collection, Collection: Genel Koleksiyon Close shelf browser (Hides shelf browser)
| HD9980.5 .B4319 2010 Görünmeyeni satmak : çağdaş bir pazarlama rehberi / | HD9980.5 .C73 2007 Cram 101 textbook outlines to accompany : | HD9980.5 .F549 2001 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2001 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / | HD9980.5 .F549 2008 Service management : operations, strategy, and information technology / |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
Sn.Prof.Dr.Ömer Saatçioğlu tarafından bağışlanmıştır.
There are no comments on this title.
