Anderson, James C., 1953- Business market management : understanding, creating, and delivering value / James C. Anderson, James A. Narus. - 2nd ed. - xx, 460 p. : ill. ; 25 cm. ISBN: 0131230093 LCCN: 2003062229 Subjects--Topical Terms: Industrial marketing LC Class. No.: HF5415.1263 / .A53 2004