Shaw, Colin,  1928- <br/><br/>
Building great customer experiences / 
Colin Shaw and John Ivens. 
 - xvi, 224 p. :  ill. ;  24 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>0333990137 (cloth) 
<br/><br/><label>LCCN: </label>2002071471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Customer services<br/>Experience
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S53 2002