TY  - GEN
AU  - Shaw, Colin,
AU  - Ivens, John
TI  - Building great customer experiences
SN  - 0333990137 (cloth)
AV  - HF5415.5 .S53 2002
PY  - 2002///
CY  - Houndmills, Basingstoke, Hampshire, New York
PB  - Palgrave
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Customer services
KW  - Experience
N1  - Includes bibliographical references (p. 215-218) and index
UR  - http://www.loc.gov/catdir/toc/hol031/2002071471.html
UR  - http://www.loc.gov/catdir/description/hol031/2002071471.html
ER  -