TY  - GEN
AU  - Rossiter, Jill
TI  - Total quality management: mastering your small business 
SN  - 0852974868
AV  - HD62.15 .R68 1996
PY  - 1996///
CY  - Chicago, Ill.
PB  - Upstart Pub. Co.
KW  - Small business
KW  - Total quality management
N1  - Includes bibliographical references (p. 202-205) and index
ER  -