Futrell, Charles Fundamentals of selling : customers for life through service / Charles M. Futrell. - 8th ed. - xxiii, 610 p. : ill. ; 26 cm. + 1 CD-ROM (3 1/2 in.). - The McGraw-Hill/Irwin series in marketing. . ISBN: 0072834617 (alk. paper) 0072930217 LCCN: 2003046332 LC Class. No.: HF5438.25 / .F87 2004