TY - GEN AU - Summers, Donna C. S. TI - Quality SN - 0024185663 (hc) AV - TS156 .S848 1997 PY - 1997/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Quality control N1 - Includes bibliographical references p. (532-535) and index ER -