TY  - GEN
AU  - Goetsch, David L.
AU  - Davis, Stanley,
TI  - Quality management: introduction to total quality management for production, processing, and services 
SN  - 0131224611
AV  - HD62.15 .G64 2003
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -