TY - GEN AU - Levy, Michael AU - Weitz, Barton A. TI - Retailing management T2 - The McGraw-Hill/Irwin series in marketing SN - 0072497203 (alk. paper) AV - HF5429 .L4828 2004 PY - 2004/// CY - Boston PB - McGraw-Hill Irwin KW - Retail trade KW - Management N1 - The World of Retailing --Introduction to the world of retailing --Types of retailers --Multichannel retailing --a view into the future --customer buying behavior --Retailing Strategy --Retail market strategy --Financial strategy --Retail locations --Site selection --Human resource management --Information systems and supply chain management --Customer relationship management --Merchandise Management --Planning merchandise assortments --Buying systems --Buying merchandise assortments --Buying systems --Buying merchandise --Pricing - Retail communication mix --Store Management --Managing the store --Store layout, design, and vital merchandising --Customer service ER -