TY - GEN AU - Manning, Gerald L. AU - Reece, Barry L. TI - Selling today: creating customer value SN - 0131230298 AV - HF5438.25 .M35 2004 PY - 2004/// CY - Upper Saddle River, NJ PB - Pearson Prentice Hall KW - Selling N1 - Includes bibliographical references (p. 497-507) and indexes ER -