TY - GEN AU - Taormina, Tom TI - Virtual leadership and the ISO9000 imperative SN - 0132370743 AV - TS156.6 .T36 1996 PY - 1996/// CY - Upper Saddle River, N.J. PB - Prentice Hall PTR KW - ISO 9000 Series Standards N1 - Includes bibliographical references and indexes ER -