Watson-Delestrâee, Anne <br/><br/>
Basic telephone training :  a basic course in telephone language and skills / 
Anne Watson-Delestrâee. 
 - 80 p. :  ill. ;  24 cm. +  1 sound cassette. 
<br/><br/><label>ISBN: </label>0906717426 (Coursebook) 0906717477 (Cassette) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Spoken English<br/>Telephone etiquette<br/>English language--Textbooks for foreign speakers--Textbooks for foreign speakers