TY  - GEN
AU  - Watson-Delestrâee, Anne
TI  - Basic telephone training: a basic course in telephone language and skills 
SN  - 0906717426 (Coursebook)
PY  - 1992///
CY  - Hove
PB  - Language Teaching Publications
KW  - English language
KW  - Spoken English
KW  - Telephone etiquette
KW  - Textbooks for foreign speakers
ER  -