Crucial conversations :  tools for talking when stakes are high / 
Kerry Patterson ... [et al.]. 
 - xv, 240 p. :  ill ;  24 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>0071401946 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication
<br/><br/><label>LC Class. No.: </label>BF637.C45  / C78 2002