TY  - GEN
AU  - Stickdorn,Marc
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - This is service design thinking: basics, tools, cases 
SN  - 9781118156308
AV  - HF5415.5. S75 2011
PY  - 2011///]
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Service industries
KW  - Management
ER  -