Polaine, Andrew <br/><br/>
Service design :  from insight to implementation / 
Andrew Polaine, Lavrans Lovlie, and Ben Reason. 
 - 202 pages :  illustrations,  22 cm 
<br/><br/> Includes index.  "Foreword by John Thackara"--Cover. 
<br/><br/><label>ISBN: </label>9781933820330 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer services--Quality control
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P65 2013