TY  - BOOK
AU  - Polaine,Andrew
AU  - Thackara,John
AU  - Lovlie,Lavrans
AU  - Reason,Ben
TI  - Service design: from insight to implementation 
SN  - 9781933820330
AV  - HF5415.5 .P65 2013
PY  - 2013///]
CY  - Brooklyn, N.Y.
PB  - Rosenfeld Media
KW  - Customer services
KW  - Management
KW  - Quality control
N1  - Includes index; "Foreword by John Thackara"--Cover
ER  -