Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - xviii, 541 pages :  illustrations, maps ;  27 cm. 
<br/><br/> The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. 
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<br/><br/><label>ISBN: </label>978007128927 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F549 2011