TY  - GEN
TI  - Real time: preparing for the age of the never satisfied customer 
SN  - 0875847943
AV  - HF5548 .M36 1997
PY  - 1997///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Real-time data processing
KW  - Technology
KW  - Sociological aspects
ER  -