Osterwalder, Alexander,

Value proposition design : How to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith. - xxv, 290 pages : color illustrations ; 19 x 24 cm - Strategyzer series .



Canvas. Customer profile ; Value map ; Fit -- Design. Prototyping possibilities ; Starting points ; Understanding customers ; Making choices ; Finding the right business model ; Designing in established organizations -- Test. What to test ; Testing step-by-step ; Experiment library ; Bringing it all together -- Evolve. Create alignment ; measure & monitor ; Improve relentlessly ; Reinvent yourself constantly ; Taobao : reinventing (e)-commerce.

The book will help you understand the patterns of great value propositions, get closer to customers, and avoid wasting time with ideas that won't work. You'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Practical exercises, illustrations and tools help you immediately improve your product, service, or new business idea. In addition the book gives you exclusive access to an online companion on Strategyzer.com.

9781118968055 paperback 9781118968079 E-book 9781118968062 E-book 9781118973103 E-book

2015303108

GBB4B9351 bnb

016912746 Uk


Business planning
Customer services--Management
Customer relations
Quality control
Production management--Quality control
Strategic planning

HF5415.5 / .O87 2014