TY  - BOOK
AU  - Shariat,Jonathan
AU  - Saucier,Cynthia Savard
TI  - Tragic design: the impact of bad product design and how to fix it 
SN  - 9781491923610
AV  - TS171 .S53 2017EBK
PY  - 2017///
CY  - Sebastopol, CA
PB  - O'Reilly Media, Inc.
KW  - User-centered system design
KW  - TECHNOLOGY & ENGINEERING / General
KW  - bisacsh
KW  - Product design
KW  - fast
N1  - Includes bibliographical references and index; Introduction. The Interface that Killed Jenny -- The Role and Responsibilities of Designers -- Design Can Kill. Stupid Errors Versus Stupid Users -- Case Study 1: Therac-25 -- Case Study 2: Ferry Crash in New York City -- Case Study 3: Ford Pinto -- Case Study 4: Flight 148 -- Alternatives to Modes -- Fault Tree Analysis -- Design Can Anger. Why Should You Care About Emotions? -- Characteristics of Impolite Technologies -- Dark Patterns -- Design Can Sadden. The "Dribbblelisation" of Our Users -- Inadvertent Cruelty -- Self-Blame and Humiliation -- "Power User" Features -- Allowing for Abuse -- How to Prevent Causing Sadness -- Design Can Exclude. Accessibility -- Diversity, Inclusive Design, Design for All -- Tools and Techniques. Gather as Much Data as You Can -- Learn to Recognize Emotions -- What We Can Do -- What We All Can Do -- What Designers Can Do -- They Are Doing Good. Physical Good -- Emotional Good -- Inclusion -- Justice -- What Will You Do? -- Companies, Products, and Links -- Index
UR  - http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1507195
ER  -