Desatnick, Robert L. <br/><br/>
Managing to keep the customer :  how to achieve and maintain superior customer service throughout the organization / 
Robert I. Desatnick. 
 - First edition. 
 - xvi, 163 pages ;  24 cm 
 - The Jossey-Bass management series. .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1555420273 (alk. paper) 
<br/><br/><label>LCCN: </label>86021399 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D47 1987