Thomas, Diana M. The effective reference librarian / by Diana M. Thomas, Ann T. Hinckley, Elizabeth R. Eisenbach. - ix, 214 pages ; 24 cm - Library and information science . Includes bibliographical references and index. ISBN: 0126887209 LCCN: 81001037 //r82 Subjects--Topical Terms: Reference services (Libraries) LC Class. No.: Z711 / .T466 1981