TY - GEN AU - Evans,James R. AU - Lindsay,William M. TI - The management and control of quality SN - 0324225040 AV - TS156 .E93 2005 PY - 2005/// CY - Australia, Cincinnati, Ohio PB - South-Western KW - Quality assurance KW - Kalite güvencesi KW - Toplam kalite yönetimi KW - Total quality management KW - Quality control KW - Kalite kontrolü N1 - Includes bibliographical references and index ER -