Total quality management :  a cross functional perspective / 
Ashok Rao ... [et al.]. 
 - XXVI, 630 p. :  ill. ;  24 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>0471108049 (cloth. alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Toplam kalite yönetimi<br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T68 1996