TY  - GEN
AU  - Rao, Ashok
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049 (cloth. alk. paper)
AV  - HD62.15 .T68 1996
PY  - 1996///
CY  - New York
PB  - Wiley
KW  - Toplam kalite yönetimi
KW  - Total quality management
N1  - Bibliography: s.619; Dizin
UR  - http://www.loc.gov/catdir/description/wiley034/95046097.html
UR  - http://www.loc.gov/catdir/toc/onix05/95046097.html
ER  -