Stein, Robert E., 1949- The next phase of total quality management : TQM II and the focus on profitability / Robert E. Stein. - xi, 232 p. : ill. ; 24 cm. - Quality and Reliability ; 42 . ISBN: 082479110X LCCN: 93005802 Subjects--Topical Terms: Total quality management LC Class. No.: HD62.15 / .S76 1994