TY - GEN AU - Stein, Robert E., TI - The next phase of total quality management: TQM II and the focus on profitability T2 - Quality and Reliability SN - 082479110X AV - HD62.15 .S76 1994 PY - 1994/// CY - New York PB - Dekker KW - Total quality management N1 - Includes bibliographical references (p. 223-224) and index ER -