TY  - GEN
AU  - Haksever, Cengiz
TI  - Cram 101 textbook outlines to accompany: service management and operations 
SN  - 1428807942
AV  - HD9980.5 .C73 2007
PY  - 2007///
CY  - United States of America
PB  - AIPI
KW  - Service industries
KW  - Management
KW  - Hizmet endüstrisi
KW  - Yönetim
ER  -