TY  - GEN
AU  - Dean,James W.
AU  - Evans,James R.
TI  - Total quality: management, organization, and strategy 
SN  - 0314028269
AV  - HD62.15 .D43 1994
PY  - 1994///
CY  - Mason,Ohio
PB  - Thomson/South-Western
KW  - Total quality management
KW  - Turkey
KW  - Toplam kalite yönetimi
ER  -