TY  - GEN
AU  - James,Paul T.J.
TI  - Total quality management: an introductory text 
SN  - 0132071193
AV  - HD62.15 .J35 1996
PY  - 1996///
CY  - London, New York
PB  - Prentice Hall
KW  - Toplam kalite yönetimi
KW  - Total quality management
N1  - Includes bibliographical references (p. 362-368) and indexes
ER  -