Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi. 
 - Eighth edition (international edition) . 
 - XVIII, 524 pages ;  28 cm. 
<br/><br/>Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management. 
<br/><br/><label>ISBN: </label>9781259010651 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F549 2014