Service management
operations, strategy, information technology
Fitzsimmons, James A.
creator
author
Bordoloi, Sanjeev
author
Fitzsimmons, Mona J.
author
text
00
2014
Eighth edition (international edition) .
monographic
tur
XVIII, 524 pages ; 28 cm.
Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management.
James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi.
Service industries
Management
HD9980.5 .F549 2014
9781259010651
TRTET
160819
20240221143018.0
200424902
eng