| 000 | 01251cam a2200373 i 4500 | ||
|---|---|---|---|
| 999 |
_c200419736 _d37570 |
||
| 001 | 200419736 | ||
| 003 | TR-AnTOB | ||
| 005 | 20210224171430.0 | ||
| 007 | ta | ||
| 008 | 140615s2013 nyua 001 engeng d | ||
| 020 | _a9781933820330 | ||
| 040 |
_aTR-AnTOB _beng _erda _cTR-AnTOB |
||
| 041 | 0 | _aeng | |
| 050 | 1 | 4 |
_aHF5415.5 _b.P65 2013 |
| 090 |
_aHF5415.5 _b.P65 2013 |
||
| 100 | 1 |
_aPolaine, Andrew _eauthor _999527 |
|
| 245 | 1 | 0 |
_aService design : _bfrom insight to implementation / _cAndrew Polaine, Lavrans Lovlie, and Ben Reason. |
| 264 | 1 |
_aBrooklyn, N.Y. : _bRosenfeld Media, _c[2013] |
|
| 264 | 4 | _c©2013 | |
| 300 |
_a202 pages : _billustrations, _c22 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 500 | _a"Foreword by John Thackara"--Cover. | ||
| 588 | _aDescription based on print version record. | ||
| 650 | 0 |
_aCustomer services _xManagement _950797 |
|
| 650 | 0 |
_aCustomer services _xQuality control _999530 |
|
| 700 | 1 |
_aThackara, John _eforeword _964381 |
|
| 700 | 1 |
_aLovlie, Lavrans _eauthor _999528 |
|
| 700 | 1 |
_aReason, Ben _eauthor _999529 |
|
| 942 |
_cBK _2lcc |
||