| 000 | 01190 a2200325 4500 | ||
|---|---|---|---|
| 999 |
_c200423888 _d41456 |
||
| 001 | 200423888 | ||
| 003 | TR-AnTOB | ||
| 005 | 20200519131312.0 | ||
| 008 | 160823s2011 mauab b 001 0 | ||
| 020 | _a978007128927 | ||
| 040 |
_aDLC _beng _cDLC _dBGZ |
||
| 041 | _aeng | ||
| 050 | 0 |
_aHD9980.5 _b.F549 2011 |
|
| 090 |
_aHD9980.5 _b.F549 2011 |
||
| 100 | 1 |
_aFitzsimmons, James A. _936322 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 264 | 1 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _c[2011] |
|
| 264 | 4 | _c©2011 | |
| 300 |
_axviii, 541 pages : _billustrations, maps ; _c27 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 500 | _aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement _936324 |
|
| 700 | 1 |
_aFitzsimmons, James A. _936322 |
|
| 902 | _amç | ||
| 942 |
_cBK _2lcc |
||