| 000 | 01245cam a2200325 i 4500 | ||
|---|---|---|---|
| 999 |
_c200424902 _d41433 |
||
| 001 | 200424902 | ||
| 003 | TR-AnTOB | ||
| 005 | 20240221143018.0 | ||
| 008 | 160819s2014 xxu 000 0 | ||
| 020 | _a9781259010651 | ||
| 040 |
_aTRTET _beng _erda _cTR-AnTOB |
||
| 041 | _atur | ||
| 050 | 0 |
_aHD9980.5 _b.F549 2014 |
|
| 090 |
_aHD9980.5 _b.F549 2014 |
||
| 100 | 1 |
_aFitzsimmons, James A. _eauthor _936322 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi. |
| 250 | _aEighth edition (international edition) . | ||
| 264 | 1 |
_aNew York : _bMcGraw Hill, _c[2014] |
|
| 264 | 4 | _c©2014 | |
| 300 |
_aXVIII, 524 pages ; _c28 cm. |
||
| 336 |
_atext _2rdacontent. _btxt |
||
| 337 |
_aunmediated _2rdamedia. _bn |
||
| 338 |
_avolume _2rdacarrier. _bnc |
||
| 505 | 0 | _aPart I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management. | |
| 650 | 0 |
_aService industries _xManagement _936324 |
|
| 700 | 1 |
_aBordoloi, Sanjeev _eauthor _9115490 |
|
| 700 |
_aFitzsimmons, Mona J. _eauthor _9115491 |
||
| 942 |
_cRESERVE _2lcc |
||