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020 _a9783319231952
_z978-3-319-23195-2
024 7 _a10.1007/978-3-319-23195-2
_2doi
050 4 _aQA76.76.A65
072 7 _aUNH
_2bicssc
072 7 _aCOM032000
_2bisacsh
072 7 _aUNH
_2thema
072 7 _aUDBD
_2thema005.7
_223
245 1 0 _aFundamentals of Service Systems /
_cedited by Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt.
250 _a1st ed. 2015.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2015.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 0 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
505 0 _aFoundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.
520 _aThis textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
650 0 _aInformation Systems.
650 0 _aManagement.
650 1 4 _aInformation Systems Applications (incl. Internet).
_0http://scigraph.springernature.com/things/product-market-codes/I18040
650 2 4 _aManagement of Computing and Information Systems.
_0http://scigraph.springernature.com/things/product-market-codes/I24067
650 2 4 _aInnovation/Technology Management.
_0http://scigraph.springernature.com/things/product-market-codes/518000
700 1 _aCardoso, Jorge.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aFromm, Hansjörg.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aNickel, Stefan.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aSatzger, Gerhard.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aStuder, Rudi.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aWeinhardt, Christof.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
710 2 _aSpringerLink (Online service)
856 4 0 _uhttps://doi.org/10.1007/978-3-319-23195-2
_3Springer eBooks
_zOnline access link to the resource
912 _aZDB-2-SCS
999 _c200433851
_d52063
942 _2lcc
_cEBK
041 _aeng