| 000 | 01182aam a2200373 i 4500 | ||
|---|---|---|---|
| 999 |
_c200445402 _d63614 |
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| 001 | 200445402 | ||
| 003 | TR-AnTOB | ||
| 005 | 20220721131310.0 | ||
| 007 | ta | ||
| 008 | 860930s1987 cau b 001 0 eng | ||
| 010 | _a86021399 | ||
| 020 | _a1555420273 (alk. paper) | ||
| 035 | _a(OCoLC)14412375 | ||
| 035 | _a(TR-AnTOB)200445402 | ||
| 040 |
_aDLC _beng _erda _cDLC _dm/c _dEEM _dUtOrBLW _dTR-AnTOB |
||
| 041 | 0 | _aeng | |
| 050 | 0 |
_aHF5415.5 _b.D47 1987 |
|
| 090 |
_aHF5415.5 _b.D47 1987 |
||
| 100 | 1 |
_aDesatnick, Robert L. _eauthor _9134241 |
|
| 245 | 1 | 0 |
_aManaging to keep the customer : _bhow to achieve and maintain superior customer service throughout the organization / _cRobert I. Desatnick. |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aSan Francisco : _bJossey-Bass, _c1987. |
|
| 300 |
_axvi, 163 pages ; _c24 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 490 | 0 | _aThe Jossey-Bass management series. | |
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _9766 |
|
| 650 | 0 |
_aCustomer relations _9769 |
|
| 942 |
_2lcc _cBK |
||