000			01463 a2200325 4500
001			66238
999			_c66238 _d41455
003			TR-AnTOB
005			20230605164228.0
008			160823s2004 mauab b 001 0
020			_a9780071263467
040			_aDLC _cDLC _dBGZ
041			_aeng
050			_aHD9980.5 _b.F549 2008
090			_aHD9980.5 .F549 2008
100			_aFitzsimmons, James A. _936322
245		0	_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons.
264		1	_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2008.
300			_axx, 537 p. : _bill., maps ; _c27 cm. + _e1 computer optical disc (4 3/4 in.)
500			_aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500			_aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504			_aIncludes bibliographical references and indexes.
538			_aSystem requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
590			_aORDER 2004
650			_aService industries _xManagement _936324
700			_aFitzsimmons, Mona J. _9115491
901			_a0022488, 0022489.
902			_amç
942			_cBK