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Building great customer experiences /

Shaw, Colin, 1928-

Building great customer experiences / Colin Shaw and John Ivens. - xvi, 224 p. : ill. ; 24 cm.

ISBN: 0333990137 (cloth)

LCCN: 2002071471

Subjects--Topical Terms:
Consumer satisfaction
Customer relations
Customer services
Experience

LC Class. No.: HF5415.5 / .S53 2002

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