MARC details
000 -LEADER |
fixed length control field |
01118 a2200337 4500 |
001 - CONTROL NUMBER |
control field |
10246 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
TR-AnTOB |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200430120802.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
020513s2002 enka b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2002071471 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0333990137 (cloth) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
041 ## - LANGUAGE CODE |
Language code of text/sound track or separate title |
İngilizce |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.S53 2002 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5 .S53 2002 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Shaw, Colin, |
Dates associated with a name |
1928- |
9 (RLIN) |
764 |
245 #0 - TITLE STATEMENT |
Title |
Building great customer experiences / |
Statement of responsibility, etc. |
Colin Shaw and John Ivens. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Houndmills, Basingstoke, Hampshire ; |
-- |
New York : |
Name of producer, publisher, distributor, manufacturer |
Palgrave, |
Date of production, publication, distribution, manufacture, or copyright notice |
2002. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvi, 224 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
|
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
9 (RLIN) |
18066 |
Topical term or geographic name entry element |
Consumer satisfaction |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations |
9 (RLIN) |
769 |
|
Topical term or geographic name entry element |
Customer services |
9 (RLIN) |
766 |
|
Topical term or geographic name entry element |
Experience |
9 (RLIN) |
768 |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Ivens, John |
9 (RLIN) |
765 |
856 #4 - ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/hol031/2002071471.html">http://www.loc.gov/catdir/toc/hol031/2002071471.html</a> |
Materials specified |
Table of contents |
|
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/hol031/2002071471.html">http://www.loc.gov/catdir/description/hol031/2002071471.html</a> |
Materials specified |
Publisher description |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book |